An item I bought has worn out sooner than it should have or is need of repair, what is your warranty policy?
Buckmans.com will gladly assist you if you believe your product qualifies for a manufacturer's warranty policy.
How it works: Simply send us the product you purchased from Buckmans.com with a copy of your original packing slip (or site print out) and a detailed explanation of what happened to your item. We will send the item to the manufacturer's warranty department. Once they have received and reviewed your product, they will accept or reject your warranty claim.
If they accept your claim they will either repair the product, issue a replacement, or issue a credit. Their decision is final and made at their sole discretion. If they send the repaired or replaced item to Buckmans, we will ship it back to you. If they issue a credit, we will issue you a site credit or refund your card depending on when the original transaction was made.
Please note, this process can take up to 4 weeks. During this time, no refunds or credits will be issued until the manufacturer has reviewed the product and informed us of their decision. If they reject your claim, we will return the item to you. By sending your product(s) to us, you agree to the process as outlined above.
Can online purchases be returned to the retail stores?
Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process. For more details, click here.