Return and Exchange Policy
Your satisfaction is important to us! Buckmans.com will gladly accept your return and exchange requests – simply follow the three steps outlined below.
Any item purchased online (excluding specially listed items) may be returned or exchanged within 45 days for a full refund*. All return and exchange requests will be processed promptly and in the order in which they were received.
*Please Note: Items must be returned in "as new" condition (including all tags and any manufacturer packaging). Items that are returned used, altered or damaged will not be refunded unless we (Buckmans.com) determine the damage to be the result of a manufacturing defect or a problem that occurred in the initial transit. Returned items received after the 45 day required period may not be accepted, may be refunded in the form of a store credit, and/or may be subject to a 15% restocking fee.
Returns received between Thanksgiving and January 15 may take 1 to 2 weeks to process due to increased volume.
Items purchased in our retail stores cannot be shipped to our online returns center. In-store purchases are eligible to be returned or exchanged at any Buckman's retail store location during normal business hours. Special order items ordered in our retail stores cannot be returned. See store for details.
How to Return or Exchange Your Order
To return or exchange an item, please follow these simple steps:
- Fill out this form ( Buckman's Returns and Exchanges Form ) and include it in the package along with a copy of your packing slip or confirmation email.
- Include any exchange information or the reason for your return so that we may serve you better in the future.
- It is recommended that you use a method of shipping that insures the packages for the value of the contents and provides you with a tracking number. Send all returns/exchanges to the following address:
Buckman's Ski and Snowboard Shop
Attn: Internet Returns
105 Airport Road
Pottstown, PA 19464
Questions? Please call 1.866.550.1455 or email us.
Frequently Asked Questions
Can online purchases be returned to the retail stores?
Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process.
Who pays for return shipping?
Buckmans.com will not be responsible for expenses related to returns and/or exchanges unless we made an error in processing your order. If you believe we have made an error with your order, please call our toll free number to speak with one of our customer service representatives. It is recommended that you insure all packages sent back to us. Buckman's will not be responsible for packages lost or stolen. Sorry - no COD.
International Customers: If you are returning an item, be sure to mark the package and postage as a “Merchandise Return.” We will not be responsible for any returns taxes, customs, or other fees associated with international shipping.
An item I bought has worn out sooner than it should have or is need of repair, what is your warranty policy?
Buckmans.com will gladly assist you if you believe your product qualifies for a manufacturer's warranty policy.
How it works: Simply send us the product you purchased from Buckmans.com with a copy of your original packing slip (or site print out) and a detailed explanation of what happened to your item. We will send the item to the manufacturer's warranty department. Once they have received and reviewed your product, they will accept or reject your warranty claim.
If they accept your claim they will either repair the product, issue a replacement, or issue a credit. Their decision is final and made at their sole discretion. If they send the repaired or replaced item to Buckmans, we will ship it back to you. If they issue a credit, we will issue you a site credit or refund your card depending on when the original transaction was made.
Please note, this process can take up to 4 weeks. During this time, no refunds or credits will be issued until the manufacturer has reviewed the product and informed us of their decision. If they reject your claim, we will return the item to you. By sending your product(s) to us, you agree to the process as outlined above.
An item I bought from your website is now on sale, can a get the new sale price?
Buckmans.com will honor a new sale price as long as the order in question was placed within 10 days of the current sale. This will be done by issuing a site credit. All site credits will be issued in the form of a gift code that will be emailed to your account's primary email address