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Please see the account login page. Once you are logged in, you can check on your order status, see your Buckman's Bucks balance, and manage your wish list.
Buckmans.com will honor a new sale price as long as the order in question was placed within 10 days of the current sale. This will be done by issuing a site credit. All site credits will be issued in the form of a gift code that will be emailed to your account's primary email address.
Each season we announce the dates of our annual coat drive. During this specified period, our customers are encouraged to donate their gently used winter jackets at any of our retail locations. We donate these items to local charities and give them 20% off any in-stock jacket of their choosing from one of that season's coat drive sponsor brands. The discount must be used within the specified dates of the coat drive.
A few disclaimers:
Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process.
No. Items that were purchased in one of our retail stores should be returned to our stores (October-March) and should not be sent to our online returns center or our corporate offices.
Please see our rental rates page.
Please see our retail locations page.
How it works: Simply send us the product you purchased from Buckmans.com with a copy of your original packing slip (or site print out) and a detailed explanation of what happened to your item. We will send the item to the manufacturer's warranty department. Once they have received and reviewed your product, they will accept or reject your warranty claim.
If they accept your claim they will either repair the product, issue a replacement, or issue a credit. Their decision is final and made at their sole discretion. If they send the repaired or replaced item to Buckmans, we will ship it back to you. If they issue a credit, we will issue you a site credit or refund your card depending on when the original transaction was made.
Please note, this process can take up to 4 weeks. During this time, no refunds or credits will be issued until the manufacturer has reviewed the product and informed us of their decision. If they reject your claim, we will return the item to you. By sending your product(s) to us, you agree to the process as outlined above.
Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process. For more details, click here.
Yes (for most items). Please select the US Postal Service for all orders being shipped to a PO Box. Large items like skis, snowboards, sleds and some bags cannot be shipped to a PO box. In these cases, you will need to select UPS.
Yes, we do, but there are some things you need to know first. Please see our international shipping page.
Please see our return policy page.
Certain items cannot be shipped under our free shipping policy because of the item's weight and/or larger dimensions. In order to ship the item, we need to charge a shipping fee to be able to ship the item safely and securely. Some bargain items and select items in our clearance department do not qualify for free shipping. These items will be marked.
Regular Ground rates will be charged for all orders under $50.
View our expedited shipping options, time-in-transit map, and our shipping guidelines on our shipping page.
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